[{shop_url}] 

Salve {firstname} {lastname}, 

We have generated a credit slip in your name for order with the
reference {order_name}. 

You can review this credit slip and download your invoice from the
"My credit slips" [{history_url}] section of your
account by clicking "My account" [{my_account_url}]
on our shop. 

{shop_name} [{shop_url}] powered by
PrestaShop(tm) [http://www.prestashop.com/]